Returns & Exchanges

At Nurserylive, we strive to ensure your green friends reach you in perfect condition; however, if you receive a damaged or incorrect product, we offer a hassle-free 7-day return and replacement policy. Due to the perishable nature of live plants, we prioritize quick resolutions to ensure your gardening journey remains uninterrupted.

Return Process

• 1.
  Initiate Request

  Log in to your Nurserylive account and navigate to the 'My Orders' section to select the item you wish to return within 7 days of delivery.

• 2.
  Upload Evidence

  For plants or fragile pots, please upload clear photos or a short video of the damaged product to help our quality team assess the issue quickly.

• 3.
  Quality Inspection

  Once your request is submitted, our team will review the images and details provided to approve the return or replacement based on our quality guidelines.

• 4.
  Refund or Replacement

  Upon approval, we will either ship a fresh replacement at no extra cost or initiate a refund to your original payment method within 5-7 business days.