Frequently Asked Questions
Everything you need to know about bringing nature home.
How do you ensure plants remain healthy during transit?
We use specialized eco-friendly packaging designed to secure the plant and retain moisture. Our ventilated boxes prevent heat stress, ensuring your green friends arrive in pristine condition.
What is your replacement policy for damaged plants?
If your plant arrives damaged or in poor health, please share a photo with our support team within 24 hours of delivery. We offer a 100% replacement guarantee for any transit-related damage.
How long does shipping usually take?
Orders are typically processed within 2-3 business days. Depending on your location, delivery usually takes between 5 to 8 days to ensure the shortest possible travel time for the plants.
Do you provide care instructions for the plants?
Yes, every plant comes with a detailed care guide. You can also find comprehensive growth tips, watering schedules, and sunlight requirements on each specific product page.
Can I track my order once it is shipped?
Absolutely. Once your order is dispatched, you will receive a tracking ID via email and SMS to monitor your shipment's journey in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.